Quick Jump: Installation Problems | Problem before logging in | Problem arise after using Pulse
Most Common Tasks (numbered for reference):
Select Database | Crash upon selecting database |
Database
odbc refresh | Calendar crashed Pulse | Print report not found | MS Backup
Please note ChiroPulse Advanced v4 Shipped January, 2005 and phone support for version 3 is no longer available.
[#100]
Check Computer & Video Settings reports items that FAILS the compatibility
Follow the advice and prompts for the Report Card to fix any problem. Do not proceed to the installation until the report card reports the system to PASS. Do not install ChiroPulse on a computer with less than 256mb RAM.
[#101]
Required Display settings: set to 800x600 or higher
How to set your Windows display at 800x600 or better. At 640x480 ChiroPulse will not correctly appear, rather the windows will be expanded off the screen and not be fully visible
[#200]
Select Your ChiroPulse Database - windows opens when first opening ChiroPulse
This windows appears when ChiroPulse is first installed, or the database is not readable or available. This is normal.
How to Proceed: At the Select Database window. Press the YES button, then select the ChiroPulse database file (demo.mdb or pulsedb.mdb on the computer where the database resides). Click here for pictures.
[#201]
After ChiroPulse install on new Computer: Run-time error object 91 variable or with block variable not set
This error is the result of not installing the Full ChiroPulse software package on a new computer, and instead just installing a Maintenance Update. From the Maintenance Update CD, navigate the cd-rom and run setup.exe from the FULL directory on cd. This will install the FULL Chiropulse Software package and eliminate these errors.
[#202]
Network Computer locked out of the ChiroPulse database located on an XP computer - NEW
On rare occasion, a network computer will lose access to the ChiroPulse database that resides on an XP computer. When selecting the database, you will get an error such as "permission refused", even though the XP computer operates ChiroPulse without trouble.
How to Proceed: Exit ChiroPulse on all machines. On the XP computer where the database resides, from the Start Menu --> All Programs --> ChiroPulse --> Tech Support then click "XP Shared Database Permissions Reset".
When completed, reopen ChiroPulse on all workstations.
[#203]
My computer crashed with ChiroPulse open. Upon opening ChiroPulse I am prompted to "select database". Upon selecting the database ChiroPulse exits with "No database selected. Exiting program".
When a computer crashes with ChiroPulse open, your database might be locked to prevent accidental erasure or scrambling. You need to use ODBC MS Data Administrator to run a database compact (to repair it) and then simply select the database.
How to Proceed: Click here for instructions on how to compact/repair your database.
[#203b]
Trial User - I installed the ChiroPulse trial CD and upon opening ChiroPulse I am prompted to "select database". Upon selecting the database ChiroPulse exits with "No database selected. Exiting program". I cannot SELECT the database.
How to Proceed: Click here for instructions on how to manually add the pulse ODBC entry. If this fails and you cannot access the database from your computer (locally or over a network) you should try to select DEMO.MDB which is our demo database. If that fails then reboot your computer and try to reselect the database once more. In the rare occasion that ChiroPulse will not allow you to select the database, this is indicative of Windows Corruption. You will need to reinstall/repair Windows on your computer as the Microsoft Access Database ODBC drivers have been corrupted prior to installing ChiroPulse. A non-destructive install of Windows should clean up your problem, but first verify you have adequate backup and software disks in case problems arise. TEST USERS should try an alternate computer if available rather than reinstall Windows.[#204]
I cannot find the Control Panel 32-bit ODBC Data Sources icon
How to Proceed: There are several ways to open ODBC quickly.
[#205]
Runtime Error after trying to log into ChiroPulse from the login window (#429 Active-X component or other similar error)
How to Proceed version 3: Verify you have the FULL ChiroPulse program installed and not only a Maintenance Update.
How to Proceed versioin 2: Install MS Data Administrator as per the installation directions. After installing ChiroPulse and before you login for the first time you must install MS Data Administrator.
[#300]
ChiroPulse crashes upon using the Calendar (date range) function. - NEW
Clicking on blue daterange on scheduler or any ChiroPulse window causes a runtime, even before the calendar is opened. This can occur when Microsoft Office is installed, due to a glitch in MS Office.
Workaround: In ChiroPulse MyOffice TAB click the mouse on the TAN lower right "task descriptions" box. Press CTRL-C to toggle off (and back on if needed) the calendar control, hence ELIMINATING the crashing.
Permanent Fix: You need to install Microsoft Office Service Pack 1 and then Service pack 2 to fix a Microsoft induced bug. Click here for details.
[#301]
Printing Fails with an error "Report not created. Either the filepath or filename are incorrect"
Fix Step #1: Exit ChiroPulse on all computers and run a database compact/repair.
Fix: If the above fix did not resolve the issue, then manually register a Windows DLL. Click here for details.
[#302]
ChiroPulse system "slowdown" or poor performance after installing new Windows programs or over time
ChiroPulse is very slow logging in or simply using the program. Everything is running very slow.
How to Proceed:
Step #1: Recreate the Pulse ODBC Microsoft Data Administrator shortcut. (click here) .
Step #2: if needed, Win98 users, re-Install Microsoft Data Administrator / MDAC (click here).
Step #3: if needed, Verify your network connections and shared drives (on a multi-computer network)
[#500]
Create a Pulse Database ODBC Entry Manually - NEW
Manually establish the initial ChiroPulse database ODBC entry if Windows is having difficulty initializing it.[#501]
Database: Compact/Repair
Details about ChiroPulse Database necessities such as converting as needed after applying updates and running compact/repair to tidy up the database.[#502]
Database: Convert from ChiroPulse v2 to ChiroPulse v3 (or Maintenance Updates)
Details about ChiroPulse Database necessities such as converting up to new levels.[#503]
Database: select a different ChiroPulse Database
Go from demo.mdb to pulsedb.mdb (trial database to actual live database)[#504]
Database: zipping and upload (submitting to ChiroPulse tech support)
Details how to zip the ChiroPulse database pulse.mdb (or demo.mdb).[#505]
Installing ChiroPulse Maintenance Updates
Installation and download assistance.
[#600]
Viewing File Extensions in Windows
If file extensions are hidden you will not see true file names such as "setup.exe" rather you will see just "setup". This creates a problem when installing and choosing the database. Read how to turn file extensions on.[#601]
Mapping Network Drives
Instruction for sharing and mapping network drives on your Windows local network.[#602]
Install Microsoft Data Administrator / Access (MDAC)
Microsoft Windows Data Access Component allows ChiroPulse, the ChiroPulse database and Windows to work in harmony. Information here on installing the latest version for use with ChiroPulse. This is already installed on Windows 2000/XP and is installed on other versions of Windows automatically by ChiroPulse.[#603]
Install Microsoft Backup on Windows XP Home
Microsoft Backup is curiously missing on most XP Home computers, since it is not installed by default. you should install it for a useful, free backup program that has been available since Windows 98 and earlier.
To install click here for Microsoft instructions. Alternately click here and here and here.